The support offered in this center relates to those often asked question that have been addressed before.
The simplest way in which to get in touch with us if not the issue is not support related.
The invaluable method of choice in contacting us. Someone is available 24 hours a day to assist you.
When you absolutely need to speak with someone just give us a call by clicking on the button below.
Please start a support ticket and someone wil respond to your request within 10 minutes at most.
submit a ticket
Can't Find Answers?
Try Our Forums & Find Answers There
Before feeling discouraged at not finding the answers. Try these simple solutions.
Can't gain access to your services
Check your user name
Make sure the password is correct
Check the caps setting
double check the security
Send a password reset request
Environment Not Found
Make sure your environment is live
Check your internet connection
Try to ping your environment
Confirm all settings are correct
Examine your configuration
When Enviroment Doesn't Display
Check for page redirect
Look at the ssl (https)
Refresh page again
Check internet connection
Make sure you theme is good
Home page doesn't display (check here)
I can't connect with my users (check here)
Code at top of my environment (check here)
Database can't be found (check here)
I can't embed YouTube video (check here)
Slow processing is a cache problem
Follow instruction for password retrieval
Encryption features are are from the content side
Can't use the support "call" feature, try eMail
Reset chat service via chat "admin" if it quits
Modifications & Changes
The environment can be modified
There are many exciting feature in our marketplace
"Design" at bottom of the environment
If theme seems misaligned, uninstall it
No, we do not offer any theming services