Support Center

The support offered in this center relates to those often asked question that have been addressed before.

eMail Support

The simplest way in which to get in touch with us if not the issue is not support related.
send email

Live Chat

The invaluable method of choice in contacting us. Someone is available 24 hours a day to assist you.
start chat

Call Center

When you absolutely need to speak with someone just give us a call by clicking on the button below.
call center

Support Ticket

Please start a support ticket and someone wil respond to your request within 10 minutes at most.
submit a ticket

Can't Find Answers?

Try Our Forums & Find Answers There our forum

Quick Answers

Before feeling discouraged at not finding the answers. Try these simple solutions.
Can't gain access to your services
  • Check your user name
  • Make sure the password is correct
  • Check the caps setting
  • double check the security
  • Send a password reset request
Environment Not Found
  • Make sure your environment is live
  • Check your internet connection
  • Try to ping your environment
  • Confirm all settings are correct
  • Examine your configuration
When Enviroment Doesn't Display
  • Check for page redirect
  • Look at the ssl (https)
  • Refresh page again
  • Check internet connection
  • Make sure you theme is good
Environment Problems
  • Home page doesn't display (check here)
  • I can't connect with my users (check here)
  • Code at top of my environment (check here)
  • Database can't be found (check here)
  • I can't embed YouTube video (check here)
Technical Issues
  • Slow processing is a cache problem
  • Follow instruction for password retrieval
  • Encryption features are are from the content side
  • Can't use the support "call" feature, try eMail
  • Reset chat service via chat "admin" if it quits
Modifications & Changes
  • The environment can be modified
  • There are many exciting feature in our marketplace
  • "Design" at bottom of the environment
  • If theme seems misaligned, uninstall it
  • No, we do not offer any theming services